Shipping & Returns
Most in-stock items will ship within 1-2 business days (Monday to Friday, excluding holidays). Delays will be communicated within 24 hours. Orders received after 2:00 PM Eastern time on Friday will ship the following Monday. Any product specific amendments to delivery times are noted on individual product pages.
Shipping fees are determined by your order subtotal and how fast you want your package delivered.
Please note that items ordered together may not arrive in the same box. You will be notified on product detail pages or with a follow-up message if the merchandise you have selected is currently not in stock.
Once the order leaves our warehouse, delivery may take between 4-8 business days. Our standard method of shipping is UPS or best way. Some items may incur additional shipping charges; those will be noted on product detail pages. If you are placing an order with a value of more than $500.00, your shipping charges will be 10% of the total order. For all other orders please refer to the chart below for shipping fees.
Order Value – Shipping Fee
$0.00 – $15.00 – $5.95
$15.01 – $25.00 – $7.95
$25.01 – $35.00 – $8.95
$35.01 – $45.00 – $9.95
$45.01 – $55.00 – $11.95
$55.01 – $75.00 – $12.95
$75.01 – $95.00 – $13.95
$95.00 – $150.00 – $16.95
$150.01 – $299.00 – $18.95
$300.00 – 499.00 – $22.95
$500.00 and over 10% of total order
If you wish to expedite your order, please contact us at firstname.lastname@example.org.
Oliver's Twist gladly accepts merchandise for return within 30 days when items are sent back in the original unopened packaging. Shipping charges are non-refundable. The original packing slip is required to process your return. We suggest that you make a copy of the aforementioned paperwork for your records.
Insured packages should be sent to:
Attention: Customer Service – Returns
Oliver's Twist LLC
14395 Clay Terrace Boulevard
Carmel, Indiana 46032
Please note: We are unable to accept returns on any paper. This includes decorative paper, gift-wrap, cut-sheets, cards, envelopes, and Envelopments. We do not accept returns on any personalized merchandise. Also, sale items are final sale.
Refunds will be issued to the original form of payment and may take one to two billing cycles to appear on your statement.
Arrangements for an exchange may be made by emailing our Customer Service Department at email@example.com.
Please inspect your order upon delivery. All damaged and incorrect orders must be reported to our Customer Service department within 14 days. We will replace or refund your purchase due to material defects or damages in instances where the carrier is not responsible. Please retain a copy of the packing slip and your invoice. To return damaged or incorrect items, please contact Customer Service at firstname.lastname@example.org.